General Privacy Policy

Your personal data – what is it?

“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address).  Identification can be directly using the data itself or by combining it with other information which helps to identify a living individual (e.g. a list of staff may contain personnel ID numbers rather than names but if you use a separate list of the ID numbers which give the corresponding names to identify the staff in the first list then the first list will also be treated as personal data).  The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the General Data Protection Regulation (the “GDPR) and other legislation relating to personal data and rights such as the Human Rights Act.

Who are we?

This Privacy Notice is provided to you by Camber Garage Doors Ltd which is the data controller for your data.

Other data controllers the company works with:

  • Suppliers
  • Contractors
  • Credit reference agencies

We may need to share your personal data we hold with them so that they can carry out their responsibilities to the company.  If we and the other data controllers listed above are processing your data jointly for the same purposes, then the company and the other data controllers may be “joint data controllers” which mean we are all collectively responsible to you for your data. Where each of the parties listed above are processing your data for their own independent purposes then each of us will be independently responsible to you and if you have any questions, wish to exercise any of your rights (see below) or wish to raise a complaint, you should do so directly to the relevant data controller.

A description of what personal data the company processes and for what purposes is set out in this Privacy Notice.

The company will process some or all of the following personal data where necessary to perform its tasks:

  • Names, titles, and aliases, photographs;
  • Contact details such as telephone numbers, addresses, and email addresses;
  • Where they are relevant to the services provided by a company, or where you provide them to us, we may process information such as gender, age, marital status, nationality, education/work history, academic/professional qualifications, hobbies, family composition, and dependants;
  • Where you pay for activities or services, financial identifiers such as bank account numbers, payment card numbers, payment/transaction identifiers, policy numbers, and claim numbers;
  • The personal data we process may include sensitive or other special categories of personal data such as criminal convictions, racial or ethnic origin, mental and physical health, details of injuries, medication/treatment received, political beliefs, trade union affiliation, genetic data, biometric data, data concerning and sexual life or orientation.

How we use sensitive personal data  

  • We may process sensitive personal data including, as appropriate:
    • information about your physical or mental health or condition in order to monitor sick leave and take decisions on your fitness for work;
    • your racial or ethnic origin or religious or similar information in order to monitor compliance with equal opportunities legislation;
    • in order to comply with legal requirements and obligations to third parties.
  • These types of data are described in the GDPR as “Special categories of data” and require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data.
  • We may process special categories of personal data in the following circumstances:
    • In limited circumstances, with your explicit written consent.
    • Where we need to carry out our legal obligations.
    • Where it is needed in the public interest.
  • Less commonly, we may process this type of personal data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

Do we need your consent to process your sensitive personal data?

  • In limited circumstances, we may approach you for your written consent to allow us to process certain sensitive personal data. If we do so, we will provide you with full details of the personal data that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.

The company will comply with the General Data Protection Regulation 2018. This says that the personal data we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept and destroyed securely including ensuring that appropriate technical and security measures are in place to protect your personal data to protect personal data from loss, misuse, unauthorised access and disclosure.

We use your personal data for some or all of the following purposes:

  • To deliver services including provision and servicing of garage doors and associated equipment
  • to understand your needs to provide the services that you request and to understand what we can do for you and inform you of other relevant services;
  • To confirm your identity to provide some services;
  • To contact you by post, email, telephone or using social media (e.g., Facebook, Twitter, WhatsApp);
  • To help us to build up a picture of how we are performing;
  • To enable us to meet all legal and statutory obligations and powers including any delegated functions;
  • To carry out comprehensive safeguarding procedures (including due diligence and complaints handling) in accordance with best safeguarding practice from time to time with the aim of ensuring that all children and adults-at-risk are provided with safe environments and generally as necessary to protect individuals from harm or injury;
  • To promote the interests of the country;
  • To maintain our own accounts and records;
  • To seek your views, opinions or comments;
  • To notify you of changes to our facilities, services, events and staff;
  • To send you communications which you have requested and that may be of interest to you. These may include information about new projects or initiatives;
  • To allow the statistical analysis of data so we can plan the provision of services.

Our processing may also include the use of CCTV systems for the prevention and prosecution of crime.

What is the legal basis for processing your personal data?

The company has certain powers and obligations.  Most of your personal data is processed for compliance with a legal obligation which includes the discharge of the company’s statutory functions and powers.  We will always take into account your interests and rights.  This Privacy Notice sets out your rights and the company’s obligations to you.

We may process personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract.

Sometimes the use of your personal data requires your consent. We will first obtain your consent to that use.

Sharing your personal data

This section provides information about the third parties with whom the company may share your personal data.  These third parties have an obligation to put in place appropriate security measures and will be responsible to you directly for the manner in which they process and protect your personal data. It is likely that we will need to share your data with some or all of the following (but only where necessary):

  • The data controllers listed above under the heading “Other data controllers the company works with”;
  • Our agents, suppliers and contractors. For example, we may ask a commercial provider to publish or distribute newsletters on our behalf, or to maintain our database software;
  • On occasion, other companies with which we are carrying out joint ventures

How long do we keep your personal data?

We will keep some records permanently if we are legally required to do so.  We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years to support HMRC audits or provide tax information.  We may have legal obligations to retain some data in connection with our statutory obligations.  The company is permitted to retain data in order to defend or pursue claims.  In some cases the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims).  We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim.  In general, we will endeavour to keep data only for as long as we need it.  This means that we will delete it when it is no longer needed.

Your rights and your personal data 

You have the following rights with respect to your personal data:

When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security.  In such cases we will need you to respond with proof of your identity before you can exercise these rights.

  • The right to access personal data we hold on you
    • At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request we will respond within 30 days.
    • There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.
  • The right to correct and update the personal data we hold on you
    • If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
  • The right to have your personal data erased
    • If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.
    • When we receive your request we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation).
  • The right to object to processing of your personal data or to restrict it to certain purposes only
    • You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.
  • The right to data portability
    • You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within 30 days of receiving your request.
  • The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained
    • You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).
  • The right to lodge a complaint with the Information Commissioner’s Office.
    • You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Transfer of Data Abroad

Any personal data transferred to countries or territories outside the European Economic Area (“EEA”) will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union

Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.  Where and whenever necessary, we will seek your prior consent to the new processing.

Telephone Calls

We record telephone calls for training and monitoring purposes. 

Changes to this notice

We keep this Privacy Notice under regular review and we will place any updates on https://cambergaragedoors.co.uk/v2/privacy-policy/
This Notice was last updated in April 2018.

Contact Details

Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at:

The Data Controller, Camber Garage Doors Ltd, 11 High Street, Bordon, Hampshire, GU35 0AY

Email:    enquiries@cambergaragedoors.co.uk
Telephone :          01420 474700

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Camber doors fitted a large double garage door with complications caused by a drain pipe exiting the front of the garage.The service was excellent from start to finish, straightforward and good advice given with no hard sell or silly inflated price given with false discount.A query with the alarm saw a response and visit within 24 hours to check it out.First class job all round, would be happy to recommend this company.
Eric Goulding
13:03 18 Jun 21
Customer focused service from start to finish. A local family business that really cares about what it does. The products they supply are top quality, their fitters know their business and did a great job and their customer support is excellent. Thank you
Simon Johns
19:57 02 Jun 21
Great service from a great company. I needed a new garage door at very short notice as my old roller door failed just before I was about to exchange contracts for the sale of my house. Clare and the team were very professional and helpful, and ensured my new door was ordered and fitted on time. I would highly recommend this company.
Julian Holt
07:42 01 Jun 21
We had the electric garage door fitted 2yrs ago and to be honest we should have got it years ago as it makes life so much easier. Just had it serviced to make sure everything’s working as it should. All the staff at Camber doors are really helpful and friendly - have no hesitation in recommending them.
Nicholas Noble
17:59 27 May 21
New Sectional Garage Door is a great replacement for my previous roll up door. The order process was easy and it arrived on schedule. Fitting was handled well and the remotes operate the door very well. Very good looking too! Thanks for a good job well done.
Jolyon Culbertson
18:06 21 May 21
Camber Garage doors have been great from start to finish. Great communication and extremely helpful. Fitted by careful, friendly and professional engineers. Couldn’t be more pleased with the quality of the doors or the company itself
Shan Foster
10:24 15 Apr 21
We were really pleased with the helpful, informative and friendly service we received from Camber Garage Doors. The quality of the garage doors is excellent and they look really great. Everything you could wish for from a local company, honest advice and fast service. We were really impressed!!
Jennie Foster
16:28 27 Mar 21
Camber Doors have been excellent from start to finish - 5 stars doesn't do them justice! We're delighted with the installed roller door - the outside looks smart, and my workshop is now insulated, lighter and more spacious! The two fitters were timely, courteous, Covid-conscientious and very helpful. Camber's whole service from first contact through our multiple calls and emails (we take time to make decisions!), the survey, the competitive price, to the installation has been professional and faultless throughout.
John Redmond
12:28 16 Mar 21
The team were cheerful, helpful and friendly. Turned up on time. Happy that they offered to repair the very old door rather than trying to persuade us to buy a new one. Did a good job, and very happy to recommend them.
Graeme Parkin
20:19 12 Mar 21
Camber Garage Doors were absolutely brilliant from start to finish. Their communication at the beginning was informative and extremely prompt. The ordering and delivery time was all easy and straight forward. The installation itself took no time at all. The two gentlemen who came to install it were extremely knowledgable and friendly. The garage door itself is just fantastic. Exactly what I wanted and looks great.Thank you so much for such an amazing service!
Emily Bonny
17:29 19 Feb 21
Great service throughout from Grant and Clare @Camber Garage Doors. Quick to answer my initial queries and schedule and fitting exactly as agreed. Steve and Josh did a great fitting job - very clean, professional and well executed. I’m delighted with the product and service provided throughout. Great job guys, one very happy chappie!
Julian Davies
10:01 18 Feb 21
Camber Garage was excellent in providing me with a lovely new garage door and fitting it. The whole process was very good and went smoothly and the overall price was fair. An excellent service.
Rob Imrie
22:53 17 Feb 21
Camber Garage Doors fitted a new electric roller door to my garage as well as installing a beautiful side door so that I can enter the garage from the garden. I could not be happier! The doors match my house beautifully, and function so perfectly it’s made my life so much easier! The guys who came to do the work were friendly, courteous, clean and tidy and a pleasure to deal with, and the office staff are very helpful.I highly recommend them to anyone thinking of changing or installing garage doors.
Claire Murray
19:12 30 Jan 21
Has been a great experience from start to finish. Very friendly staff and great service. Install went smoothly and all was very well explained. New garage door works perfectly and the blue finish looks great. Can highly recommend their services.
Carina Gottschall
14:50 15 Jan 21
From the very outset I was confident to use CamberGarage Doors. The initial phone call for a quote was a no pressure conversation. We decided on that basis to get them to confirm the price. When Grant came out to see us and measure the door he was on time and courteous. He then confirmed the price that he had given us over the phone. Once the order was placed we were given a date for it to be installed. We the. Received a call to say that the door was in and confirmed install times. Again, the fitters turned up in the timescales provided and proceeded to carry out a clean and thorough installation. When the fitter ran out of light for the day he said he would be back the next day, Saturday at 830 to finish the install off. He duly arrived in time and finished the job to perfection. I would strongly recommend using Grant and his team as they were excellent.
Paul Turnbull
19:07 10 Jan 21
Utterly professional from the first communication to my last. A quality installation by people who are seasoned experts. There are cheaper options elsewhere, but none that I would trust to deliver a quality product, installed correctly with dependable long term support. Added bonus was to support a local business.
Mark Turner
12:49 07 Jan 21
Excellent communication and quality service from start to finish. Efficient workmanship, friendly fitters with attention to detail. Job was left clean and tidy with full instructions given on completion of all aspects of door operation and features. From the time of initial survey, estimate received and date of fitting given, I felt confident that this work was in good hands. Camber doors come highly recommended!
Barry Wakeford
00:18 15 Dec 20
Excellent service from Camber Garage. Our springs broke on the garage door. We were worried as we think the they were the original from 1975! However, this was not a problem they sourced replacements and the job was done quickly. All of the team are friendly, professional and helpful. I would recommend this company. Working like new.
Justine McManus
10:44 04 Dec 20
Highly recommend them. Friendly and helpful. Went out of their way to help. The garage door is perfect and works well. Extremely well made. They took the time to demonstrate the features of the door after installation so I was fully familiar with how to use it. After sales care was excellent also.
Aysha Tilney
17:31 01 Dec 20
Needed a new garage door and was recommended to Camber Garage Doors by a trusted tradesman.Right from the beginning, they have been thoroughly professional.The initial estimate was good, the survey visit was well managed (we were "shielding" at the time) and thorough, and the final price was impressive.Have now had the door installed and it is exactly what we wanted.Communications have been excellent and accurate at all times.Highly recommended.
Michael King
14:02 20 Nov 20
Great service at a competitive price. Camber we’re very helpful from the outset, even helping with a temporary fix on my old garage door. Great product knowledge helped with the decision on the type of electric garage door that would be best. Fitting service was excellent and the guys fitting left everything clean and tidy. They also gave me a full rundown on how to work and maintain the door and runners.My new garage door looks great and wish I had done this years ago.All in all great service and would thoroughly recommend Camber Garage Doors.
Stephen Henley
11:36 15 Nov 20
The end to end experience with Camber was first class, from initial contact to installation. During the visit to provide a quote, the different options were clearly explained. When it came to installation, the installers were on time, polite and friendly, cleaned up after the job, and the new garage door looks great!
Michele Ball
13:45 06 Nov 20
Fantastic service from our initial enquiry, all the way through to installation.High quality garage doors, which compliment our home perfectly.First class customer service & exceptional work carried out by the installers.Would highly recommend.
Barry Gorman
13:42 06 Nov 20
I would very much recommend Camber. They came out and quoted very quickly and I had a new motor and mechanism fitted to my garage a few days later. The work only took them 1 hour to complete and the fitters were extreamly friendly and tidy. It was cheaper than the other quote that I got, and they removed all of the old parts included in the price.
Anthony Goddard
11:58 14 Oct 20
Excellent serviceInstallation team we're efficient tidy and helpful.
Glyn Barfoot
11:15 12 Oct 20
Really appreciated the patience and guidance from the team at Camber Garage Doors while we took our time to choose colour and style of doors.The guys who came to fit the doors were really professional, easy going and also took pride in what they did.Really pleased with the finished doors and would highly recommend Camber for the start to finish customer focus and support.
Amanda Bawn
09:40 10 Oct 20
Great product which looks good and functions well. Excellent personal service from Grant and Clare, and the two guys who fitted the door. Thoroughly recommended.
Gillian Lyon Taylor
09:04 07 Oct 20
Absolutely thrilled with our new garage door. Great quality and fitters were very professional. Highly recommend.
Karen Warner
13:18 30 Sep 20
Very pleased with the survey and the work carried out. Very professional. Just what I was hoping for.
Gillian Lovegrove
17:53 24 Sep 20
Great Service and a highly professional installation team. Very pleased with the new garage doors. From start to finish an excellent customer service.
Chris Circuit
13:24 28 Aug 20
I would highly recommend Camber Garage Doors. The process from site survey to completion was excellent, Grant and Clare were very friendly and helpful. Our sectional door was fitted yesterday by Nathan and Josh, who did a great job, they were a pleasure to have working at our house too. I'm an ex garage door fitter, I couldn't have done better myself! Thank you.
Rob Wood
10:18 16 Jun 20
Really Great Service - Great Price and everyone i spoke to was polite and friendly. Garage Door now much better than before. Thank you for your great work and service - would reccomend.
Simon Hamilton
16:37 22 May 20
Sensible price. Arrived on time. Polite and installed a good product. Have no hesitation in recommending them
Excellent service at sensible prices. Thoroughly recommend.
Stuart Montgomery
09:37 30 Dec 19
Very friendly and professional team; they just corrected my garage door which had everything wrong with it. Now works like a dream. I am so glad that by chance I walked past their offices and dropped in. Highly recommended.
Mark Spinney
15:54 18 Nov 19
Highly recommend this friendly customer orientated company. Our new sectional garage door exceeded all our expectations. It looks sleek and modern with almost silent operation.The fitters did a marvelous job.
Martin Barfoot
15:51 18 Oct 19
In Camber Garage Doors, I was fortunate to discover a very professional & reliable company. From the site survey to the installation and to the follow-up courtesy call, all company representatives were both courteous & knowledgeable. There was no pressure selling & I now have a lovely new garage door that perfectly suits my needs. I have, therefore, no hesitation whatsoever in recommending their services.
H S
12:26 26 Jul 19
Had roller shutter type doors fitted to my open. Sen style garage. The service was very good and price reasonable. The doors work well, I’d recommend Camber without hesitation.
Rob Sendall
04:27 10 Jul 19
Excellent service! A 16ft sectional sliding door was fitted and looks very good and high quality! Neighbours comment on how it looks really well with the house. Service was 5/5 and any problems was rectified easily. Would I recommend - YES! Would I buy from this company - YES!
Tony Mancino
11:59 26 Apr 19
Excellent professional service from beginning to end. Would highly recommend. Thank you for a great job.
Phil n Sandie Slater
12:41 12 Feb 19
Thank you for responding to my request to deal with an issue for a dear friend who lives in Liphook, in Hampshire, today. Mary Huggrads MBE wants to say a big thank you to your company for sorting out a problem she has been having with her electric garage door. Mary was struck by your kindness and thoughtful approach.Well done and keep up the good work.Pastor Tom ChackoGateway Christian FellowshipYateleyHampshire
GCF Info
17:02 23 Jan 19
I was impressed with the installation and even more impressed with their after sales service. You can use this company with complete confidence
David Pennell
18:24 21 Nov 18
Brilliant Service and Very Affordable
Jonathan Mitchell
15:38 21 Nov 18
polite and efficient from initial point of enquiry. excellent thorough site survey. kept informed of all the progress. super on site installation team who handled a difficult awkward job without fuss or drama. worked very hard. would recommend this family run business.
v scott
15:07 18 Oct 18
Just to say how pleased we are with the conversion of our 2 door double garage to a single door. Paul and his team did an excellent job with the building works. Steve and Ben a great job fitting the door.Very pleased, thank you all very much.
mike tottenham-smith
10:43 24 Sep 18
I couldn't recommend this company more, they were so friendly and professional. I'm so happy with my garage doors, they look fabulous and give my property a new lease of life. Thank you to all the team, a very happy customer right here.
Lantern Lights
11:26 09 Jan 18
Really pleased with the garage doo myself and my wife have just purchased from Camber Garage Doors. As they say Nice People to do business with! Would recommend highly.
Keith Wheeler
14:08 29 Nov 17
A1 from start to finish the sales guy Justin arrived and measured up and was very helpful with what we asked for and the new door arrived and was fitted within 2 weeks would definitely recommend great Service thanks you
tracey mainwaring
08:06 15 Nov 17
Recommend them 100% very polite and friendly got the work done in no time
Angela kelland
20:56 14 Nov 17
When looking for a replacement garage door, I wanted to find a company that really understood my needs. I was fortunate enough to meet Grant (the owner) who was able to address the following: Security, enhancing the look of my house and price. I am very pleased to say Grant met this criteria.Grant went above and beyond to what I class as excellent customer service. Every question asked several times over. Impressed and would happily recommend to others.
Marcus Wallen
12:03 14 Nov 17
From showroom visit to installation this company were fab- couldn't fault them and wouldn't hesitate to recommend!
Louise Smith
11:07 14 Nov 17
I called up Camber to get a quote for a garage door replacement. Went to their shop and was impressed with their service and ability to answer all my questions. Pricing was great! Order my lovely door, delivery and installation was on time and they did an excellent job. Grant and Clare (husband and wife team) who own the business are lovely and very attentive to customer requests and needs. Would recommend them to anyone. Always happy to support local small business owners :)
Debbie
11:01 14 Nov 17
Sales man arrived on time. Was very knowledgeable and thankfully he did no pressure selling. Door works really well and looks superb. Highly recommended.
Emily James
10:47 14 Nov 17
Fantastic Service, happy to use again, would definitely recommend.
Ryan Hynd
10:19 14 Nov 17
Couldn’t recommend these guys enough, Very well priced & had the door fitted & working in an afternoon. Cheers guys.
Brett Lambley
10:13 14 Nov 17
Very happy with the product and service from Camber Garage Doors.Excellent value for money. A friendly professional company, and a pleasure to do business with them.
Martin Fearns
09:07 05 Apr 16
We called 5 companies all together to get quotes for a new roller door, Camber from the 1st moment stood out with excellent customer service and knowledge.They invited me to come to their lovely showroom in Bordon as they have working electric Roller Doors on display which was well worth doing to see all colour samples.It was good to know that the company I am giving my money to have a showroom that I can go back to and see them If I have any questions or issues.There was no pushy attitude from them, they made me feel very comfortable and relaxed Clare was the lady’s name in the showroom . When Martin came out to survey againIt was a very pleasant experience and you could tell he knew exactly what he was talking about. We then ordered a door with them and 3 weeks later on the date and time agreed our newDoor was installed. The fitters again were very polite guys who got on with the job and 3 hours later we had a new roller door fitted, all the rubbish was taken away with everything neatAnd tidy. A great company to deal with, I just wish all trades people were this good. Highly recommended.
Elliots Carpet Cleaning
07:28 17 Jul 15
Very impressed with the work that was carried out on my garage especially as I had a bad experience with another garage company. Camber Garage Doors were reliable, competitive and professional. I wouldn't hesitate to recommend Camber Garage Doors.
Ryan Biggs
10:02 12 Feb 15
Fantastic showroom lots of doors to view and operate. Was a great help to actual see the different types of operation and so the wife could decide on what colour to go with. Great service and they also came out and did a site survey. If I had another garage would buy from again!
Jon Wingood
16:36 04 Apr 14